Phone Calls and Emails to the Practice

Patients may call the clinic and leave a message for their doctor with the reception team if necessary. The doctor or a nurse will return the call as soon as possible but if they are seeing patients when you call, they may need to call you back at a later time, usually between 1pm and 2pm or at the end of the day. The reception team will inform you if your doctor is away or unavailable and can organise an alternative with you.

Addendum: With the introduction of Telehealth, if patients would like to speak to their doctor, a phone appointment may be most appropriate and can be made by reception. Medicare rebates are available if you have been seen face to face within the last 12 months. Standard consultation fees may apply.

Due to confidentiality, we do not encourage communication by email. Emails that are sent to the clinic may not be responded to. Patients will receive an automated message in return, informing that a reply will be received within 4 business days. We encourage patients to book an appointment with their doctor for all matters relating to their healthcare needs.