Tel-5983 1355
Feedback
If you wish to offer a suggestion, provide us with feedback-positive or negative or make a complaint, we want to hear from you. You can leave your comments in our Suggestion box.
You may also put comments in writing and leave at reception or post to:
Attention Practice Manager, 50 Balnarring Rd, Balnarring, 3926
Send an email to: The Practice Manager; admin@balmed.com.au
Phone us on (03) 5983 1355 or speak to a staff member or clinician in person.
If you think your concerns have not been resolved you can contact:
Health Complaints Commissioner (HCC) Victoria P: 1300 582 113 E: www.hcc.vic.gov.au Australian Health Practitioner Regulation Agency (AHPRA) P: 1300 419 495
Feedback from our recent patient feedback survey
Striving towards excellence!
94% of all patient ratings about this practice were:
good, very good, or excellent
We Listened to your Feedback
Making an appointment - We have recruited 3 new doctors which has allowed us to open to New Patients and have additional appointments.
Seeing Dr/Nurse of choice - Due to new doctors we have more availability to appointments and shorter waiting times allowing patients more availability to their preferred doctor. We also have reserved appointments for the day so that patients have a chance to see their preferred doctor on the day. These appointments are opened up at 8.30am.
Waiting time in the clinic - We encourage patients to call ahead of their appointments to see how their doctor is running to time. If doctor has been held up due to an emergency, we are calling patient to notify them. Our appointment books are setup to ensure we do not over book the doctors. We also notify our patients when they check-in at reception if their doctor is running behind.
Opportunity to Make complaints - We welcome your feedback so that we can improve our service to you. We have listed details on our website and have a notice in the waiting room on how to lodge a complaint, our Practice Manager is happy to have a discussion with you and will provide feedback.
We also have a suggestion box at reception. Would love to see your suggestions for improvement